How do I access myVirtualHealthVisit?

You need  a camera-equipped phone, tablet or computer connected to the Internet.

For Phone or Tablet

Download the app to the device you’ll use for your visit. During the short enrollment process, please enter the service key HENRY.

For Camera-enable Desktop or Laptop Computer

Go to www.henry.myvirtualhealthvisit.org

Create an account

It’ easy to get started. This information will be stored in your account for easy reference during future visits. After your account has been created, select Henry Community Health. You will then see a list of available providers. You will be able to browse the providers, their wait times (if any), and select the provider you’d like to see. You’ll talk with this provider about your symptoms, generally for about 10 minutes. Based on that conversation, the provider will give you follow up instructions and if necessary send a prescription to your pharmacy. You will receive a summary of your visit via email. The summary can also be accessed within the app for future reference.

Frequently Asked Questions

What is the cost?

Each visit is $49. You may pay by credit card, debit card or flexible spending accounts. You will receive a summary of your visit which you can file with your insurance company as some companies may reimburse you for the visit. You can also take advantage of special coupons to reduce the cost of your visit that may be available from time to time on our web, in an email to you or in local media.

Can I use myVirtualHealthVisit if I don’t have a smartphone?

You can. As long as you have a phone, desktop, or tablet with video and audio capabilities you’ll be able to see a provider for your virtual visit. We recommend testing what you have available prior to the appointment to make sure everything is working correctly.

Is my information secure?

Along with your care, your privacy is very important to us. All information that you provide when enrolling, including your credit card and personal health details, is secure. Your doctor visit is private and protected and follows HIPAA guidelines for patient safety and confidentiality.

What kind of prescriptions can I get?

Providers accessible via myVirtualHealthVisit will prescribe medication applicable for your individual diagnosis in accordance with applicable Indiana laws. They do not prescribe narcotics or controlled substances.

Will I see my regular doctor?

myVirtualHealthVisit is staffed by American Well’s Online Care Group clinicians who specialize in urgent care, family practice, emergency medicine, internal medicine or pediatrics. All of the providers are certified and credentialed according to NCQA standards.

What if I can’t be diagnosed over the video chat?

myVirtualHealthVisit providers are able to treat the majority of common complaints mentioned above, but there are some symptoms where a physical visit will be necessary to complete a diagnosis. There may also be a need for additional tests or follow up activity best completed in a provider’s office or the nearest emergency room. The myVirtualHealthVisit provider will advise as to the most appropriate next steps.

Do you have questions or feedback?

If you have questions or feedback about myVirtualHealthVisit, please contact us at ratchison@hcmhcares.org.