Healthgrades Recognizes Henry Community Health for Achievements in Patient Safety and Patient Experience

Henry Community Health announced it has been recognized for two distinctions in quality excellence from Healthgrades: the Healthgrades 2018 Patient Safety Excellence Award™ and the Healthgrades 2018 Outstanding Patient Experience Award™. Healthgrades is the leading online resource for comprehensive information about physicians and hospitals.

Only 65 out of just over 4,500 hospitals evaluated for patient safety and patient experience excellence achieved both distinctions. This places Henry Community Health within the top 2 percent of eligible hospitals in the nation to receive both awards. This distinction recognizes Henry Community Health for excellent performance in safeguarding patients from serious, potentially preventable complications, as well as providing a positive experience for patients during their hospital stays.

“Once again Henry Community Health has been recognized on a national level for our dedication to patient safety and emphasis on providing a positive experience for our patients when they come to us for healthcare,” said Paul Janssen, President and Chief Executive Officer. “While I am very proud of these achievements, I am most proud of the excellent staff we have who care for our patients like family, every day, every step of the way while they are in our care,” he continued.

“HealtHealthgrades Recognizes Henry Community Health for Achievements in Patient Safety and Patient Experiencehgrades congratulates the recipient hospitals on their successes, in both providing outstanding care to their patients and for reducing patient safety events,” said Brad Bowman, MD, Chief Medical Officer at Healthgrades. “Distinctions like these are important to consumers as they determine where to receive care.”

Patient Safety

During the study period (2014 to 2016), Healthgrades 2018 Patient Safety Excellence Award recipient hospitals demonstrated excellent performance in safety provided to patients in the Medicare population, as measured by objective outcomes (risk-adjusted patient safety indicator rates) for 13 patient safety indicators defined by the Agency for Healthcare Research and Quality (AHRQ).

If all hospitals achieved the average performance of award recipients for each of the 13 Patient Safety Indicators evaluated, during the 2014 to 2016 study period, 126,342 patient safety events could have been avoided.

Patient Experience

In addition to being recognized as one of Healthgrades 2018 Patient Safety Excellence Award recipients, Henry Community Health also out-performed peer hospitals in patient experience.

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital.  The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.