Henry Community Health today announced that it has been named a 2025 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in Human Experience.
As a winner of the Press Ganey HX Pinnacle of Excellence Award®, Henry Community Health Home Care has ranked in the top 5% of healthcare providers in delivering patient experience over a minimum of three consecutive years. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“Receiving the Press Ganey Pinnacle of Excellence Award is a tremendous honor that reflects the unwavering dedication of our entire home care team,” said Shelley Wilson, Chief Nursing Officer. “This recognition validates what we witness every day—our nurses, therapists, and caregivers going above and beyond to deliver compassionate, patient-centered care in the comfort of our patients’ homes.”
Trish Biddle, RN, Director of Henry Community Health Home Care, added: “Excellence in home care requires not just clinical expertise, but genuine empathy and a commitment to treating each patient as family. This award belongs to every member of our team who has made quality care and patient experience their top priority. We’re incredibly proud of this achievement and remain committed to setting the standard for exceptional home care in our community.”
“Henry Community Health Home Care exemplifies what’s possible when patient experience is prioritized as a core part of healthcare excellence,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “Their commitment is setting a powerful standard for what great care truly looks like.”
As we celebrate this milestone achievement, our home care team remains focused on the future of patient-centered care. We are committed to continuously enhancing our services through innovative care delivery models, and ongoing staff development. Building on this recognition, we will continue to listen to our patients and families, using their feedback to drive improvements and ensure that every home care experience exceeds expectations. Our goal is not just to maintain this level of excellence, but to raise the bar even higher, ensuring that every patient receives the compassionate, high-quality care they deserve in the place they feel most comfortable—their home.